Tv888 takes the privacy and security of every member's personal data seriously. This document explains in detail how we collect, use, store and protect your information — with full transparency as our priority.
At tv888, privacy is not just a written policy — it is a daily practice embedded in every system and process we operate.
Tv888 ("we", "Platform") is committed to protecting the privacy of every individual who uses our services. This Privacy Policy explains in detail how we handle personal data collected through the tv888 website, mobile app and all related communication channels.
This policy applies to all registered members, website visitors, and any individual who interacts with TV888 in any capacity. We encourage you to read this document carefully so you fully understand your rights and the choices available to you regarding your personal data privacy.
If you do not agree with any part of this policy, please stop using the TV888 platform and contact our support team for further assistance with account closure and data deletion.
Tv888 only collects personal data that is necessary for legitimate and clearly stated purposes. We do not collect information that is excessive or irrelevant to the services we offer.
| Data Type | Collection Purpose | Retention Period |
|---|---|---|
| Identity Information | Account Registration & KYC | Duration of active account + 5 years |
| Financial Data | Transaction Processing | 7 years (legal requirement) |
| Activity Log | Security & Audit | 2 years |
| Communication Data | Customer Support | 3 years |
| Cookie Data | User Experience | Up to 12 months |
Every piece of data we collect is used for a specific and legitimate purpose. tv888 does not use your personal data for any purpose beyond what is stated below without first obtaining your additional consent.
Tv888 takes a highly restricted and cautious approach when it comes to sharing member personal data with external parties. We do not sell or rent your data to any party for commercial purposes.
Your personal data may be shared only in the following situations:
Tv888 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand how members use our platform. Cookies are small text files stored on your device when you visit the tv888 website.
You can manage your cookie settings through your web browser. Please note, however, that disabling certain cookies may affect the functionality and user experience of the TV888 platform.
Tv888 continuously invests in best-in-class security infrastructure and practices to ensure member personal data is protected at the highest level. Our approach to data security is comprehensive and multi-layered.
Key security measures we implement include 256-bit SSL/TLS encryption for all data communications, two-factor authentication (2FA) for staff access to internal systems, regular security audits by independent third parties, 24/7 monitoring for cyber threats and system anomalies, and a comprehensive incident response plan to address any data breaches swiftly.
While we take all reasonable precautions, no system is entirely risk-free. We encourage members to also play their part in keeping their accounts secure by using a strong password, enabling two-factor authentication and promptly reporting any suspicious activity to us.
As a tv888 member, you have specific rights regarding your personal data under Malaysia's PDPA. tv888 fully respects and facilitates the exercise of these rights.
You have the right to request and receive a copy of the personal data we hold about you within 21 business days.
You may request the correction of inaccurate or incomplete personal data at any time through TV888 support.
You may request the deletion of your personal data, subject to applicable legal retention requirements.
You have the right to object to the processing of your data for direct marketing or profiling purposes at any time.
You may request your personal data in a machine-readable format for transfer to another platform.
In certain circumstances, you may request that we restrict the processing of your data while a matter is being resolved.
To exercise any of the above rights, please contact the tv888 support team via live chat or Telegram. We will process your request within the stipulated timeframe and notify you of the action taken.
Tv888 retains member personal data only for as long as necessary to fulfil the original purpose of collection or to comply with applicable legal obligations. Once the retention period expires, data will be securely deleted or anonymized.
Financial data and transaction records are retained for seven (7) years in line with Malaysian legal requirements on financial records and anti-money laundering. Active account identity data is kept for the duration of membership and for five (5) years after account closure. Activity logs and technical data are retained for two (2) years for security and internal audit purposes.
When you close your TV888 account, we will initiate the data deletion process within 30 days, except for data that must be retained for legal reasons. We will notify you in writing once the deletion process has been completed.
Tv888 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material changes will be communicated to members via email or in-platform notification at least 14 days before taking effect.
The "Last Updated" date at the top of this document will be revised whenever changes are made. We encourage you to review this Privacy Policy periodically so you always know how we protect your information. Continued use of the tv888 platform after any changes constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding how TV888 handles your personal data, our privacy team is ready to assist. We are committed to responding to all privacy-related enquiries within two (2) business days.
You can reach us through the following channels:
We don't just comply with the law — we go beyond it to ensure your privacy is fully protected.